Sleep Trial & Returns Policy

Last Updated: July 2026

This Sleep Trial and Refund Policy applies to purchases made through our website and is administered by Tradyx EU OÜ ("we," "us," or "our").

If you have any questions regarding your order, Sleep Trial, or refund request, please contact us:

  • Email: hello@tradyx.eu

  • Live Chat: Available through our website

100-Night Sleep Trial

We understand that adjusting to a new mattress topper takes time. Unlike many products, sleep comfort cannot be properly evaluated after only a few nights of use. Your body may need time to adapt to the topper's support, pressure relief, and feel.

For this reason, eligible mattress toppers are covered by our 100-Night Sleep Trial, which begins on the date your order is delivered.

How the Sleep Trial Works

  • Your Sleep Trial begins on the delivery date.

  • You must use the topper for at least 14 nights before submitting a Sleep Trial request.

  • A Sleep Trial request must be submitted within 100 days of delivery.

  • The topper must be used under normal household conditions.

  • Proof of purchase may be required.

We ask customers to complete at least 14 nights of use because many people require an adjustment period before they can accurately evaluate the comfort and support of a new sleep surface.

Starting a Sleep Trial Request

To start a Sleep Trial request, please contact us at hello@tradyx.eu or through our website live chat. Our support team will review your request and provide instructions regarding the next steps.

Requests submitted without prior contact with our support team may not be eligible for processing.

Alternative Resolutions

Our goal is to provide a fair and practical solution for every customer. Depending on the circumstances, and at our sole discretion, we may offer one of the following resolutions:

  • A full refund;

  • A partial refund;

  • A replacement product;

  • Store credit;

  • Another reasonable resolution that addresses the issue.

In some cases, a refund may be issued without requiring the product to be returned. In other cases, we may request additional information, photographs, or follow-up steps before determining the most appropriate resolution.

Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If your product arrives damaged, defective, or if you receive the wrong item, please contact us as soon as possible at hello@tradyx.eu or through our website live chat so that we can evaluate the issue and provide an appropriate solution.

Refund Processing

Once a Sleep Trial claim or other refund request has been reviewed and approved, any applicable refund will be issued to the original payment method.

Please allow up to 10 business days for processing after approval. Financial institutions and payment providers may require additional time for the refund to appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@tradyx.eu.

Contact Information

Tradyx EU OÜ

Email: hello@tradyx.eu

Customer Support: Website Live Chat